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“We make IT Work”

IT Service Desk Consultant

Want to be part of our team? We are looking for a passionate IT Service Desk Consultant to join our team of engineers at our head-office based in Somerset West.


  • Managing the service desk’s ticket request and escalations in line with Axiom’s SLA objectives.
  • Providing first level support on incoming requests (electronic and telephonic) and perform remote troubleshooting through diagnostic techniques and pertinent questions, escalating or assigning of tickets to L2/L3 engineers as needed.
  • Follow up outstanding tickets to completion.
  • Record events and problems and their resolution in PSA system or documentation.
  • Administration and primary monitoring of all client’s IT services in Axiom NOC (RMM) as per client’s SLA agreement.
  • Escalating incidents from Axiom NOC RMM to L2/L3 engineers in line with Axiom’s SLA objectives.
  • Supporting the process of delivering and installing customer products and services responsibilities, where needed.

Minimum Requirements

  • Excellent client relationship skills (Quality client engagement)
  • Strong Communication Skills
  • Matric/Grade 12, with a relevant industry standard certification (A+/N+/MSCA)
  • 2 years of experience in an IT support role
  • English – Able to speak, read & write at a business proficiency level
  • Afrikaans – Able to speak, read & write at a business proficiency level
  • Driver’s License
  • EE candidate

Please send your CV and a cover letter to

Closing Date for applications: 24 May 2019